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Technical support staff, as the problem, many customers asked me, "You can see what the problem step by step solution for me?" I actually tried to run state They are steps in the e-mail or phone word, I mean please do not get most of the time. In fact, 80 percent of requests have been repeatedly questions, I have to answer Them one by one. Clear to me that the current solution: Create a video step-by-step troubleshooting.

To create a video for the technical support why?

• This process is a simple way to explain the solution
• Stop continuously No / grab a screenshot , You begin to type instructions
• Reproduce the simple steps below along
• User friendly

• Online customers and reduced cost services Self

To make a video troubleshooting href = "http://www.sameshow.com/support/using-demo-creator.html # 107">, 4 steps to move Earl: Your script, record screen activity, recording preparing to edit and publish the movie. Available to record what happens in some applications Your computer. Some of them are free, use most editing functions. You need to create an attractive procedure some video editing step article. Here I href = "http://www.sameshow.com/demo-creator.html # 107"> DemoCreator focuses on editing functions.

You can add more video to edit your recordings with sophisticated editing functions. This movie is recorded, can easily be displayed in slideshow format on this screencasting If you change the pace, and each slide to control the timing of objects on the timeline as a visual component. To decorate the library and other records available to the flash object Animation, mouse movement, text boxes, edit entries, Â n zoom Scalea bread given for the selection of specific details, highlight the check box of the spotlight URL or page to another slide in the slide area to guide the user, and click button. If you are adding an object to clarify the picture, you can enhance the video. Too, You can record a narration, music, if you import a video file that needs it. The project has existed, the project can be imported into the current recording. This means that this screen recorder Can be integrated into one that supports multiple video and project reuse.

Good step by step href = "http://www.sameshow.com/democreator/create-software-demo-samples.html # 107"> step is to Video, there are some useful tips:

• To prepare a record script: familiar with the software you are going to show you, please know that Operating instructions are clear. If you are, if you add narration to your video, if you write a better script, or to prepare your mind.
• Need only the minimum screen area capture. This will reduce the file size. And you can highlight an important part of the zoom and pan.
• To adjust the screen resolution and color quality: In order to improve the computer Performance of the screen, especially if you plan to capture the entire computer screen to capture the good performance of the recording session to lower the screen resolution and color quality.
• Please note the movement of your mouse: Screen shots taken when the recording mode is selected to avoid unwanted clicks; when, if you choose full-motion recording, the mouse hangs Click the area you need to choose a second or two it 2. If the audio and video synchronization is critical.
• This is to pause, OK it. If there is, or long video, or if, During recording, all rights must be suspended. Also, you can resume recording to capture the additional slides.
• Save the record in a format that can be shared. To post a video on the Your website, HTML pages I publish the output as a Flash movie. to share on youtube and other video-sharing sites can be published as a diver.

Well, make sure the video screen for the technical ones that try. That you may enjoy.

About the Author:

Sameshow E-learning Software is dedicated to providing presentation and learning content authoring tools ideal for trade shows, online learning, enterprise training, conference, company presentations etc. Learn more about screencasting training.

Adward Chan, Sameshow E-Learning software provider, a regular writer on software.

Article Source: ArticlesBase.com – Step-by-step Guide Video – Tech Support Solution